Makira V1

The Paper Store relies on Makira for Level 3 support and enhancements to their Jumpmind POS system. By managing issue resolution and vendor coordination, Makira reduces internal workload and ensures quick deployment of new features. The result: a better in-store experience, improved POS performance, and more time for associates to focus on customers.

Project Goals

Provide Level 3 support for the Paper Store with their Jumpmind point of sale solution.

Minimize the Paper Store's workload by having Makira manage all parties to troubleshoot and resolve bugs that arise.

Provide custom and configuration enhancements to improve the in-store point of sale experience.

Deliverables

Issues assigned to Makira are triaged, documented and resolved within defined SLAs.

Weekly meetings with the Paper Store to review the status of open items.

Conduct "lessons learned" sessions to eliminate recurring issues and improve the Level 3 support process.

Outcomes

Improved in-store customer experience due to quick resolution of issues.

Enhanced point of sale functionality as new features are quickly deployed to production.

Store associates spend more time on the sales floor and less time resolving point of sale issues.

All Customer Stories ⟶

The Paper Store L3 Support

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