The COVID-19 pandemic of 2020 has exposed cracks in retailer’s ability to adapt to a remote world. Ther systems and software may not be equipped for the integrated commerce required to function during lockdown.

Is it time to consider replacing your legacy ERP? Understand your system’s fitness and consider these strategies for getting your ERP system functioning well in a remote world.

Is your order management fully integrated within your operation? Is it truly necessary to ensure that it is? We’ve uncovered the secrets to fully integrated order management in a pandemic-run world.

The market for touchpoint solutions has grown in popularity among retailers who are seeking answers to minor problems in their traditional system management.

The pandemic has forced many retailers to take a hard look at their supply chain workflow. There are six essential processes to customer purchases that should be adaptable to large changes brought by COVID-19.

Analytics are a common denominator for exposing cracks in technology for most mid-sized retailers. Updating the focus on analytics helps retailers understand where pain points are in their organization.

If there is one absolute requirement for retail success in this digital age, it is data integration. Your information systems cannot be insular and self-contained. Everything you do for your customers is part of an integrated process.

Retailers of all stripes, shapes, and sizes expend huge effort to bring “The Right Product” to their shoppers across all channels. But how do you identify and distinguish the right product from the wrong?

In this blog we’ll survey processes which help you determine “the right quantity.” With the advent of digital commerce, each of these processes has taken on real-time urgency because of the enterprise-wide need to know current inventory positions.

If your supply chain touchpoints don’t get merchandise to the right place, you are certain to lose competitive advantage. Keep your touchpoints targeted at the right place.

We are surveying how retailers are enhancing these touchpoints to meet the demands of unified commerce. In each we’ll look at how more robust data integration can lead to greater opportunities to compete in this digital age.

The cost of purchases varies based on how inbound merchandise navigates through the supply chain. Yet most retailers operate restrictive accounting systems that assume all shipments are created equally.

One of the most challenging features of retailing in the digital age is the ability to both track the customer journey and make it effortless. But if accomplished, analytics make a massive impact on customers.

In this article, we’ll cover the customer touchpoints when a shopper is in the process of gaining awareness of their need or want. Then, we’ll explore the use cases for this understanding of the customer.

When shoppers are aware of their needs and wants, retailers can better leverage enterprise information. It’s a win-win scenario for both the retailer and the shopper.

Tracing the customer touchpoints during the actual shopping experience will have a large impact on your retail success. You can use the information you gain to tailor the shopper’s experience with you.

In this last article of this series on integrating the customer journey, we highlight the touchpoints between retailers and their shoppers that occur after the items are purchased.

Integrating sales is a large challenge for retailers now that digital commerce has blended with traditional brick and mortar retailing.

Part 2 of this series focuses on enterprise visibility of product and inventory information for retailers looking to unify commerce with traditional back office systems.

Planning and assortment management are cornerstone challenges that traditional back office systems face when integrating into the world of unified commerce.

Retail inventory accounting: understanding what tracking margin erosion dies for retailers and how it aids them in unifying their traditional back office systems.

Understand the unified commerce workforce as a retailer in an increasingly digital world and the implications it has on traditional back office systems.

In part 6 of our series on unified commerce, we’ve covered logistics and how it affects data processing. In short, it’s a situation in which the express train turns into the local.

What does the unified commerce customer relationship look like when retailers have fully integrated traditional back office systems with more modern software?

For the final part of our series on unified commerce and the implications it has on traditional back office systems, we’re going to dive into the importance of and implementation of analytics.